Terms and Conditions cili33 — Complete Guide Platform Rules

1. Acceptance of Terms and Conditions

By accessing, registering for, or using any part of the cili33 platform — whether through the official website at cili33.net or through our mobile app — you agree to be fully and unconditionally bound by these Terms and Conditions. This agreement takes effect immediately upon completing the registration process or beginning to use any of the services we provide.

These Terms and Conditions constitute a legally binding agreement between you (as the user) and cili33 (as the platform operator). If you do not agree with any part of these terms, please stop using the platform immediately. Continued use following any changes to the terms constitutes acceptance of the updated terms.

2. Eligibility & Account Registration

To register and use the cili33 platform, you must meet the following eligibility requirements without exception. cili33 reserves the right to request verification proof for any of the requirements below at any time:

• You must be at least 18 years old at the time of registration. Registration by individuals under the legal age is strictly prohibited, and any such accounts will be closed immediately upon detection.
• You must register using true, accurate, and up-to-date personal information. Any false or misleading information constitutes a serious breach of these terms.
• Each individual is only permitted to hold one account only. Holding multiple accounts by the same individual is prohibited and may result in the suspension of all associated accounts.
• You must be a qualified resident and must not be subject to any legal restrictions that prohibit the use of online gaming platforms.
• You are not on an active self-exclusion list on any recognised gaming platform.
• The identity verification (KYC) process must be completed before your first withdrawal can be processed. Accepted documents include a Malaysian identity card, passport, or valid driving licence.

Cili33 reserves the right to reject any registration application without providing a reason. This decision is final and non-appealable. This is part of our commitment to keeping the platform safe and free from abuse.

3. Account Management

Once your account has been successfully created, you are fully responsible for all activity that takes place within it. This includes all betting, financial transactions, and communications made through your account.

• Keep your password confidential — do not share it with anyone, including family members or friends. cili33 will never ask for your password through any communication channel.
• You must notify our support team immediately if you suspect your account has been accessed without authorisation.
• Personal information in your account must be updated whenever changes occur, particularly your email address and phone number for verification purposes.
• Cili33 reserves the right to suspend or restrict an account for security investigation purposes without prior notice.
• Account transfers or balance transfers between different accounts are strictly prohibited.

4. Deposits & Withdrawals

Cili33 supports a wide range of popular payment methods in Malaysia for our members' convenience. All financial transactions are processed through secure, encrypted channels, with deposits processed instantly for most payment methods.

Supported payment methods include instant bank transfers via major Malaysian banks, Touch 'n Go eWallet, GrabPay, DuitNow QR, and selected crypto assets. The following conditions apply to all transactions:

• The minimum deposit is as stated on the Deposit us, and may vary depending on the payment method selected.
• Withdrawals can only be processed to the same account or payment method used for the deposit, for fraud prevention purposes.
• All withdrawal requests require a completed and valid KYC verification. Withdrawals will not be processed if identity verification has not been completed.
• Cili33 reserves the right to request proof of source of funds for any deposit exceeding a certain threshold, as part of our anti-money laundering (AML) procedures.
• Withdrawals on accounts with an active bonus may be subject to unfulfilled wagering requirements. Please check your bonus status before submitting a withdrawal request.
• Daily and monthly withdrawal limits apply. VIP members enjoy higher limits compared to standard members.

If there is any discrepancy or issue with your transaction, please contact our support team within 72 hours of the transaction date. Requests submitted after this period may not be processed.

5. Bonuses, Promotions & Rewards

Cili33 offers a variety of attractive bonuses and promotions for new and existing members. All bonuses are subject to the terms and conditions explicitly stated for each offer. It is your responsibility to read and understand these terms before accepting any bonus.

• Wagering Requirements: Each bonus has a wagering multiplier that must be met before the bonus funds or winnings from that bonus can be withdrawn. This multiplier varies by bonus type.
• Validity Period: Each bonus has a limited validity period. Bonuses not used within the specified period will expire and can no longer be redeemed.
• One Active Bonus at a Time: By default, only one bonus can be active at a time. Claiming a new bonus may result in the cancellation of any currently active bonus.
• Abuse Prevention: Any attempt to abuse or exploit the bonus system — including using multiple accounts or making repeated deposits and withdrawals to obtain bonuses — is strictly prohibited and may result in account closure.
• Gaming Eligibility: Some bonuses can only be used on specific games or game categories. Using a bonus on an ineligible game may not count towards the wagering requirements.
• Right of Cancellation: cili33 reserves the right to cancel any bonus at any time if there is evidence of abuse or a breach of terms.

6. Game Rules

All games on the cili33 platform use a random number generator (RNG) certified by a recognised independent body. This ensures every game outcome is entirely random and cannot be manipulated by any party, including cili33 itself.

Game-specific rules — including return-to-player (RTP) rates, minimum and maximum betting limits, and gameplay rules — are clearly stated within each game's interface. You are responsible for understanding these rules before playing. The following general terms apply to all games:

• Any technical issues that occur during a game session — such as internet connection disruptions or server failures — will be resolved based on our system records, which are final.
• Winnings generated from software errors or technical bugs are considered void and will not be paid out.
• The use of automation software, bots, or any tools that provide an unfair advantage is strictly prohibited and may result in immediate account closure.
• Cili33 reserves the right to void any bets placed during a significant technical issue.

7. Prohibited Conduct

To keep the cili33 platform safe, fair, and enjoyable for all members, the following activities are strictly prohibited and may result in immediate action, including account closure and balance forfeiture:

• Registering more than one account by the same individual or household.
• Use of a false identity, forged documents, or another person's information during registration or KYC verification.
• Any form of collusion between players in table games or Live Casino to gain an unfair advantage.
• Money laundering or using the platform for any unlawful financial activity.
• Use of software or technical methods to alter or influence game outcomes.
• Threatening, abusive, or offensive language directed at any cili33 staff or other members.
• Any attempt to access cili33 systems or databases without authorisation.

8. Account Closure & Suspension

Cili33 reserves the right to suspend or close any account at any time for the following reasons, without prior notice in cases of serious violations:

• Violation of any part of these Terms and Conditions.
• Confirmation that the account holder is under 18 years of age.
• Detection of fraudulent activity, money laundering, or suspicious behaviour.
• Failure to complete the KYC process within the specified timeframe.
• Account closure request submitted by the account holder.

If your account is closed due to a terms violation, cili33 reserves the right to forfeit any remaining bonus balance. For legitimate deposit balances (non-bonus), a refund will be processed once the investigation is complete and subject to its outcome.

You may also request to close your own account at any time by contacting our support team. If you need a break from gaming, we recommend using the self-exclusion tool available in your account settings before requesting permanent closure.

9. Limitation of Liability

Cili33 provides its platform "as is" and makes no express or implied warranties regarding the continued availability, accuracy, or suitability of the platform for any particular purpose. To the extent permitted by applicable law:

• Cili33 is not liable for any indirect, incidental, or consequential loss or damage arising from the use of the platform.
• Cili33 is not responsible for technical failures caused by third parties, including game software providers or payment processors.
• The maximum total liability of cili33 to any member under any circumstances shall not exceed the amount deposited by that member in the 30 days preceding the claim.
• Cili33 is not liable for any losses arising from unauthorized access to your account due to your own negligence in safeguarding your login credentials.

10. Privacy & Data Protection

Cili33 takes the protection of your personal data seriously. The collection, processing, and use of your personal data is subject to our Privacy Policy us, which form part of these Terms and Conditions in their entirety.

By registering and using the cili33 platform, you consent to the processing of your personal data as described in our Privacy Policy. Your data will not be sold or shared with third parties without your consent, except as required by law or for the delivery of our services.

11. Dispute Resolution

If you have any complaints or disputes regarding cili33 services, we encourage you to contact our customer support team first via Live Chat, available 24 hours a day, 7 days a week. Our complaint resolution procedure is as follows:

• Step 1: Submit a complaint to the customer support team via Live Chat, including full details and relevant supporting evidence.
• Step 2: Our team will acknowledge receipt of your complaint within 24 hours and provide a reference number for follow-up.
• Step 3: An investigation will be conducted and the outcome communicated within 5 business days for standard cases, or up to 14 business days for cases requiring a more in-depth review.
• Step 4: If you are not satisfied with our decision, you have the right to refer the dispute to an independent and recognised dispute resolution body.

12. Changes to Terms and Conditions

Cili33 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at our absolute discretion. Changes take effect immediately upon publication on this website, unless otherwise stated.

For material or significant changes, cili33 will endeavour to provide reasonable notice to registered members via email or in-platform notifications. However, it remains your responsibility to review these Terms and Conditions periodically to ensure you are always aware of the latest applicable terms.

Continued use of the cili33 platform after any changes to these Terms and Conditions constitutes your acceptance of the updated terms. If you disagree with any changes made, please contact us to close your account.