At cili33, we believe that great gaming starts with good self-control. Our platform provides a range of tools and resources to ensure every member can enjoy a safe, healthy, and responsible gaming experience — free from pressure and excessive risk.
Feeling like gaming is affecting your life? We're here to help. Use our self-control tools or contact our team now.
Every cili33 member has full access to these self-control tools — free of charge, with no conditions, and activatable at any time through account settings.
Set daily, weekly, or monthly limits on your deposit and wagering amounts. Once a limit is set, our system enforces it automatically — with no room to exceed it, even if you forget.
Need a quick break? Activate Cool-off mode for 24 hours, 3 days, or 7 days. During this period, your account cannot be used for wagering, but withdrawals of existing balances are still fully permitted.
A more serious option for those who need an extended break. Self-exclusion can be set from 30 days up to 5 years. This option cannot be reversed during the chosen period, for your own protection.
Set a daily play time limit that feels right for you. When the time limit is reached, the system will send a warning and automatically log out your session, reminding you to take a break.
Monitor all your betting activity, deposits, and withdrawals through your account dashboard. Full transparency allows you to assess your own gaming patterns and make smarter decisions.
The cili33 support team is always ready to help you at any time. Whether you need guidance on self-control tools or simply want to talk, we're here for you — no judgment, no pressure.
If you or someone you care about needs immediate help with a gambling problem, contact the following organizations:
For cili33, responsible gaming is not just a slogan or a licensing requirement — it is at the core of how we operate every day. We understand that online gaming can deliver genuine entertainment when done the right way. But we also recognize that it can become a serious problem for some individuals if adequate controls are not in place.
That is why we have built a robust self-control system directly into our platform — not as an add-on, but as a core part of every member's experience. We believe members who play responsibly enjoy themselves more, play longer, and leave with a better experience.
At cili33, we emphasize that wagering is purely for entertainment purposes. It is not a source of income, not a way to resolve financial difficulties, and not an escape from life's pressures. Know your limits, enjoy the game within your means, and never hesitate to reach out to us if you need help.
Enjoy gaming purely as entertainment, not as a way to generate income or recover losses.
Always set a budget before you play. Only use money you can afford to lose without affecting your daily needs.
Do not let gaming take up time that should be devoted to family, work, and other responsibilities.
Avoid playing when you are stressed, upset, or under the influence of alcohol, as decisions made in that state will not be rational.
Gambling problems rarely appear out of nowhere. They usually begin with subtle signs that are easy to overlook. Recognizing these signs early is key to taking action before things get more serious. Check whether you are experiencing any of the following:
If you recognise two or more of the warning signs above in yourself, it may indicate that gambling is starting to become a problem. This is not a weakness — it is something that can be addressed. Contact the cili33 support team or use the self-control tools available in your account today.
Answer the following short questions honestly. There are no right or wrong answers — they are simply a tool to help you assess your own gaming patterns. Be honest in this assessment, as it is for your own benefit.
Have I ever spent more than I planned in a single gaming session?
Have I ever gambled with money meant for bills, food, or family needs?
Do I feel the need to hide my gaming activity from the people I care about?
Have I ever tried to chase losses by continuing to play even when I knew I should stop?
Is gaming affecting my sleep, work, relationships, or mental health?
Do I feel stressed, anxious, or helpless after a big loss?
If your answer to any of the questions above is "yes", we strongly encourage you to use the self-control tools available on the cili33 platform or contact our support team for a confidential discussion. There is no shame in asking for help — it is a sign of maturity and courage.
All cili33 self-control tools are directly accessible through the Account Settings you. The process is simple, immediate, and requires no approval. Here is a quick guide for each tool:
After logging in to your cili33 account, click on the profile icon at the top right and select "Account Settings".
On the settings page, look for the tab labelled "Responsible Gaming" or "Self-Control" to view all available options.
Choose from deposit limits, wagering limits, time limits, a temporary cool-off, or self-exclusion based on your current needs.
Once confirmed, the controls will activate instantly. Increasing limits requires a 24-hour waiting period for added security.
If you experience any difficulty accessing or setting up self-control tools, contact the cili33 support team via Live Chat and we will guide you through the steps in real time.
Cili33 is a gaming platform strictly restricted to users aged 18 and above only. We take child protection extremely seriously and require age verification during the registration process through a rigorous KYC procedure.
As a parent or guardian, you play a vital role in ensuring children cannot access online gaming platforms. Here are some steps you can take to protect your children:
If you suspect that a child has accessed the cili33 platform, please contact our support team immediately at [email protected] so that we can take appropriate action immediately.